Global Capability Center (GCC) Costa Rica
About Us
Enabling TransUnion with robust scale and scope while improving efficiencies and effectiveness, strengthening operational resilience, and augmenting our existing service offerings.
About GCC Costa Rica
Our hybrid GCC in Costa Rica leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed.
We’re creating opportunities across a full stack of competencies with contact center, business process management, shared services, finance, technology support and transformation, and data analytics roles. This enables TransUnion to expand our time zone and language coverage — ultimately enabling thriving economies around the world.
Our history
While TransUnion has been in business for over 50 years, our first GCC was establish in 2017. Our current GCC network plays a critical role in helping our parent company make trust possible in the modern economy. Take a look at how it’s expanded over the years.
- 1968: TransUnion launches operations in the US
- 2000: TransUnion purchases bureau business in Costa Rica
- 2017: TransUnion launches GCC pilot in India
- 2022: The GCC Costa Rica opens, hiring 479 people in year one
- 2024: The GCC network covers Costa Rica, India and South Africa, with more than 600 people in Costa Rica
What our GCC leaders have to say
Eric Hess, Executive Vice President, Global Operations
"Our GCCs bring skilled workforces, sophisticated infrastructures, and strong technology and digital capabilities that benefit TransUnion's broader business, our clients and the consumers we serve every day."
Debasis Panda, Senior Vice President, Global Operations
"Our GCCs’ robust operational maturity highlight the skills and expertise offered by local associates. These centers focus on digital transformation and innovation — while enabling greater efficiencies and creating seamless experiences for consumers and customers worldwide."
Bryan Castillo, Head of the GCC Costa Rica
“Our GCC in Costa Rica recognizes the importance of offering flexibility to employees. We understand talent isn’t limited to a particular geographical location and frequently hire individuals from outside the Greater Metropolitan Area (GAM)."
- 1
- 2
- 3
Working at our GCC in Costa Rica
We’re a game-changing industry leader with purpose-driven global impact — and our people are the key to our success.
We encourage all associates to bringing their full, authentic selves to work every day, and we wholly promote a healthy work-life balance. We know that’s how being a workforce for good begins.
Awards and industry recognitions
TransUnion has won a series of awards over the years, establishing it as a global employer of choice. From its outstanding acknowledgements in workplace environment and culture to its commitment to diversity, equity, inclusion and belonging — which is intrinsic to our DNA in Costa Rica.
Locally, we’re offering experiences and benefits that align with that of the TransUnion business globally.
Hear from our associates
Benefits
Life at TU
- Diversity, Equity & Inclusion
- Sustainability
Working Together for Good
What makes us unique is what drives us to excel. Together. Discover the work we’re doing to create a more sustainable, inclusive and ethical workforce.
Our Commitment to Sustainability
Learn about how we’re integrating sustainability into our business and culture by measuring, managing and disclosing the global impact of our efforts.
News and content library
Want to learn more about the GCC Costa Rica? Take a look at our latest interviews, press releases and articles here.
TransUnion is an equal opportunity employer (EOE)
We’re committed to nurturing a workplace where diversity is not only present, it’s embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.